Casework & Outreach Assistant X2 Positions

The Company

Auriga Services is a Public Benefit Entity that has been operating for 20 years and is
owned by a registered charity – Evnia Charitable Trust. As a wholly owned subsidiary, Auriga is the
commercial arm of Evnia. Our charity-owned status makes us as unique in the marketplace, which
allows us to genuinely care about creating better and lasting impacts for vulnerable people and
households in poverty.

Enjoy the rewards

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, hybrid working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology. If you’re the kind of person that wants to do a really great job, who cares about making a difference we think you’ll love it here.

Duties will include but are not limited to:

• Traveling off site to attend dialysis units and hospitals to identify patients in need of advice and support, and to refer them into the Assist service;
• Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service.
• Developing and managing interviews with patients using sensitive listening and questioning skills, in order to allow clients to explain their problem(s);
• Entering data and accurately recording all information taken from a variety of referral pathways onto our case management system;
• Making initial contact with new beneficiaries in order to outline service, identify any emergency situations and book initial assessments for the team of advisers;
• Corresponding with beneficiaries/clients to gather information, documents, outcomes and/or feedback in order to help further casework;
• Correspondence related to welfare benefits and debt case work, from a variety of channels;
• Ordering goods purchased via charitable grants for beneficiaries, and arranging delivery;
• Completing applications for Blue Badges, Trust Funds, and relevant charitable grants where appropriate; Emmanuel Court, 12-14 Mill Street, Sutton Coldfield, B72 1TJ www.aurigaservices.co.uk Registered in England. Company Number 05093179
• Collating statistical data and casework examples as required, and providing relevant information to the team for reporting purposes;
• Printing, scanning, filing, saving, and uploading documents electronically;
• Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas;
• Working to deliver exceptional service in line with Auriga’s values;
• Ensuring GDPR, safeguarding and other policies are followed.

The successful Casework & Outreach Assistant will:

• Have a clean driving licence and access to a car – this role involves travel;
• Have (or prepared to have) an enhanced DBS certificate;
• Be fully vaccinated against Covid-19 to access NHS sites;
• Be passionate about providing an effective service to those in need;
• Be organised and able to manage your time effectively to meet deadlines;
• Be a self-starter with a strong work ethic;
• Have a good eye for detail and a high degree of accuracy;
• Have excellent people skills, being able to liaise with people who are potentially vulnerable;
• Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this);
• Have good oral and written communication skills;
• Be proficient in Microsoft Word, Excel, Outlook, and Teams;
• Have previous experience of inputting data and using IT and databases;
• Be able to work effectively in a team, supporting others when needed.